Refund policy

Return and Refund Policy for Zokna.com:

At Zokna.com, we are committed to providing you with high-quality products and exceptional customer service. We understand that sometimes a product may not meet your expectations, and we want to make the return and refund process as simple and convenient as possible. Please read the following guidelines carefully regarding returns and refunds:

Returns:

We accept returns for all eligible items purchased from Zokna.com within 30 days from the date of delivery. To be eligible for a return, the item must meet the following criteria:

• The item must be unused, undamaged, and in its original packaging.
• All tags, labels, and accessories must be intact and included with the item.
• The return must be initiated within 30 days of receiving the item.

Free Return Shipping:

We are pleased to offer free return shipping on all eligible returns within the contiguous United States. Simply contact our customer service team at info@zokna.com to request a return label. Once your return is approved, we will provide you with a prepaid shipping label to send the item back to us.

No Restocking Fee:

We do not charge any restocking fees for returns. You will receive a full refund for the returned item(s), excluding any original shipping charges paid at the time of purchase.

No Final Sale Items:

All items purchased from Zokna.com are eligible for return within the specified return period, regardless of whether they were purchased at full price or during a sale. We do not have any final sale items, ensuring that you can shop with confidence knowing that your purchase is backed by our return policy.

Refunds:

Once your return is received and inspected, we will process your refund to the original method of payment within 7-10 business days. Please note that it may take additional time for your bank or credit card company to process the refund and post it to your account.

If you have any questions or concerns about our return and refund policy, please don't hesitate to contact our customer service team. We are here to assist you and ensure that you have a positive shopping experience with Zokna.com.

Thank you for choosing Zokna.com for your shopping needs. We appreciate your business and look forward to serving you again in the future.